Frequently Asked Questions

Yes, we are insured. If necessary for the project, we will provide a Certificate of Insurance (COI) with the inclusion of the property.

We use an advanced booking system with various options, including managing your listings, creating marketing materials for print and social media, generating video slideshows, and more. One of the main advantages is that our booking system provides you with a free property landing page that can be shared via email and social media posts. This page includes a stunning header with an image slideshow, a contact form with a custom avatar or logo, and a section for each uploaded media. Create or access your account at my.commercialpicture.com.

We proudly serve a wide range of locations, including Philadelphia, Bucks County, Montgomery County, and Chester County in Pennsylvania, as well as New York, New Jersey, Delaware, and Florida. Please note that long-distance trips exceeding 25 miles from the office location may incur a travel fee. For more information, please contact us.

Use our booking system or give us a call or send a text message: (215) 595-4355, and we will schedule an appointment at a date and time that is convenient for you and fits within our schedule.

Yes, we charge a travel fee for locations more than 25 miles from our office. Please use our booking form to calculate the correct travel fee. Additionally, parking fees and tolls will be added to the invoice after the appointment.

We don’t require a deposit to secure any service booking. If you need to cancel or reschedule your appointment, just give us 24 hours’ notice. We will reschedule or cancel the photoshoot with no hard feelings.

The length of an on-location appointment depends on the service requested. A single service can take 2-3 hours, while combined services can take 3-5 hours. However, some services may take even longer; for example, the Airbnb photography service could take up to 5 hours to complete.

To ensure the best possible outcome for your Airbnb photography, we strongly advise that your property be photo-ready upon our specialist’s arrival. To assist you with this process, we have prepared a property preparation guide that can be accessed by clicking the link below.

Yes, we offer a room measurement service using a Matterport® camera equipped with LiDAR sensors to provide the most accurate dimensions of each room. Once the property has been thoroughly scanned and the 3D model has been created, you can use a digital ruler tool while viewing the 3D model to measure any distance within the property.

Due to the software’s characteristics and Matterport® company policies, all files are automatically transferred, rendered, and stored on Matterport® servers under our account. We will provide a link, an embedded version of the virtual tour, and a link intended solely for adding to the MLS listing. The virtual tour will be accessible for three months from the date of rendering and will then be archived. If someone attempts to access the archived version, an error message will appear, and it will not be viewable. To reactivate the virtual tour, we will charge a small monthly subscription fee per virtual tour.

To avoid subscription fees, we can transfer virtual tours to the client’s account for a nominal fee. The client will be required to register for and pay for the professional plan of the Matterport® account, which is necessary for hosting and managing virtual tours.

Real Estate Photography: 24 hours

Aerial Photography: 24 hours

Airbnb Photography: 1-2 business days

Commercial Photography: 5-10 business days

Videography: 3-5 business days

Exterior 3D Renderings: 3-7 business days

3D Floor Plan: 2-5 business days

Virtual Staging: 1-2 business days

Twilight Photography: 1-2 business days